How to Create a Facebook Ad Account

With almost 2.5 billion active users, it goes without saying that Facebook is an enormous market.

It offers businesses almost endless opportunities to find their audience and advertise to it.

Marketing on Facebook is also very accessible and cost-effective: anyone can set up an account and start promoting their business.

And companies know it.

That’s why 93.7% of them use Facebook for promotion, according to a recent survey by Buffer.

But how do you start advertising?

This guide shows you how to set everything up for your first campaign step-by-step: from getting your Business Manager account to creating your Facebook Ads Account.

What is Facebook Business Manager?

Facebook Business Manager is a powerful tool that helps you manage all your pages in one place.

It allows you to create and publish ads, see reports and analytics, manage and share your audiences, add and remove ad accounts and team members.

It also rids you of the fuss of managing a page through a personal account: anyone you work with can log into Business Manager without the need of juggling e-mail addresses, passwords and permissions.

Business Manager also comes with Facebook Ads Manager: a tool that unlocks all the possibilities of Facebook advertising.

This is the place where you can precisely target your customers, create audiences and different types of campaigns and ads, manage your budgets and deliveries and much more. Clicking “boost” on your page just doesn’t cut it anymore.

Setting up Facebook Business Manager

First of all, you will need to create your Business Manager account. Here’s how you do it:

  • Go to facebook.com and click Create Account in the top right corner.
  • Fill in the information required: yours and the name of your business and the e-mail you intend to use for Business Manager. Note that this information, not your personal profile, is visible to other people that have access to your Business Manager.

  • That’s it! You’ve created your Business Manager account and now you can start adding your pages, people, assets and setting up ad accounts.

Adding and managing your assets is simple: click on Business Settings in the top right.

You will see a drop-down menu: in the “Users” tab you can assign roles to your team members.

There are different permissions for each role. Take your time and learn what specific roles do. To assign someone to a role, you just need to enter their work e-mail address and choose what you’d like them to do.

The “Accounts” tab allows you to add, create or request access to pages, connect Instagram accounts and apps, as well as create Business Asset Groups and set up ad accounts.

In “Data Sources” you can create tracking pixels, offline events, conversion events and more assets that help you register and keep an eye on website purchases, adds to cart, return on ad spend and other important metrics regarding your customer’s conversion behaviour.

If you’re aiming to sell your product, and not just boost followers and engagement, these are vital in understanding how much money your ads are actually making. Plus, they allow you to retarget your ads. Make sure to familiarise yourself with these assets.

You can also view your payments, customise your notifications and see and edit your business info in the Business Settings menu.

Adding a Facebook Ad account for your business

Before you can kick off your first campaign, you need to set up an ad account. It holds information about your time zone, preferred currency and payment method, typically a credit card that Facebook will use to charge you for the ads you run.

Setting up an ad account is fairly straightforward. You can do it right in the Business Manager. Here’s how.

Go to Business Settings/Accounts/Ad Accounts. This page displays existing ad accounts connected to your Business Manager. To add a new account, simply click the blue “+Add” button.

Here, you can choose between three options. You might add an existing ad account to your Business Manager and manage it from there. In order to do this, you need to have admin permissions for both the ad and Business Manager Accounts. Once you tie the two accounts you can’t reverse the action.

Second option allows you to ask to use someone else’s ad account. The admin of that account can provide you access and choose the permission levels you’re granted.

These two options require you to enter the ID of the account you want to add or request access to. Account ID is a unique six-digit number assigned to each account.

You can see this number in the Ads Manager. The drop-down menu shows all of the accounts you can access, along with their IDs. In order to request access, you’ll need someone to share their account ID with you.

Lastly, you can choose to create an account from scratch. If you’re just starting out, this is the option you’ll most likely choose. Let’s see what goes into creating a new ad account.

Creating an Ad Account

In order to create a new ad account for your business, Facebook will ask you to provide information we mentioned before. When you click “create a new ad account” you’ll see a window looking like this:

  1. Choose the name for your account, as well as the time zone and currency. When you start advertising, Facebook will use the time zone and currency you chose to show you information about your campaigns.

It’s also important that your chosen currency matches the one you’ll use to pay for your ads.

  1. Finally, you need to provide a payment method. You can connect a credit card, a PayPal account or use a coupon code.

Adding a credit card requires you to enter your credit card number, expiration date and security code. Note that EU citizens need to provide their VAT number.

Don’t worry, this information is scrambled and Facebook guarantees no misuse by them or third-parties.

  1. Once you’re done, hit continue and you have your ad account! Now you’re ready to start running campaigns.

Tips

Now that you know how to set up an ad account for your business, check out some closing tips before you get started.

Businesses new to Facebook advertising are limited to one ad account until Facebook bills them first time. After that, the number rises to 5.

We recommend to make use of this: create a separate ad account for each card you intend to use. For example, you can use one account to focus on conversions and promoting your online store, and another to boost your social media pages. This helps you never lose sight of what you’re billed for and when.

Another tip is adding a secondary payment method to your ad accounts. This way, your campaigns won’t be paused if Facebook is unable to bill your primary card. You’ll just get billed from your secondary card and your ads will keep going.

Also, keep in mind that you can always change payment settings in Business Settings/Payments. Here you can add and remove payment methods, set a spending limit for your account, manage your billing thresholds and more.

Now that you’re ready to advertise on Facebook, you might want to check out our guide to Facebook advertising for travel companies, if you need a bit of help. It’s full of expert tips, great ideas and valuable insights.

Why You Need To Manage Your Businesses Online Reputation

The tourism industry, like several other service-based industries, has been disrupted with the rise of Internet.

Modern telecommunications have fundamentally altered the face of tourism.

Previously, tourists didn’t have access to the kind of information which we have today, and this allowed tourism brands with poor services to escape punishment for their poor practices.

Things are much different now.

Even a single review by an unsatisfied customer has the potential to destroy your reputation.

Online travel sites such as TripAdvisor, along with review sites such as Yelp, have spearheaded this change.

Most tourism brands can now no longer provide shoddy service without incurring the wrath of consumers and seeing a correlated reduction in sales.

Most travel brands have slowly awakened to the need for managing their online reputation proactively.

In this article we will discuss why travel brands need to manage their online reputation and will also share some tips for managing your online reputation.

The Role of Review and Booking Sites

Millennials are already the largest living generation in the world, and this demographic has been the lifeline for tourism industry for several years now.

In terms of buying habits, they differ significantly from previous generations and are known to pay close attention to online reviews and ratings before making a purchase decision.

TrustYou, a leading guest feedback and hotel reputation software provider recently conducted a study in partnership with IUBH International University of Applied Sciences and travel company TUI to analyse the booking behaviour of Millennials and Gen Z travellers.

They discovered that this demographic pays close attention to past reviews and customer ratings before booking a hotel, cruise or tour package.

According to their findings, 83% of travellers say that reviews play an essential role in their booking decision.

The image above shows the relevance of online reviews for booking decisions.

59% say that reviews are quite important, while another 24% consider online reviews to be very important for their booking.

A high number of travellers also read several reviews during the research phase to decide which hotel or tour package to book.

Almost 38% of travellers read anywhere between 6 and 10 reviews before making a booking decision, while 31% read 1 to 5 reviews.

These stats show the critical role played by online reviews in any purchase decision.

Many travellers decide against booking a hotel or tour package if the service provider has a number of poor reviews.

Reviews now receive more exposure as they are promoted in search engine results, with Google displaying relevant businesses in response to a search query.

We typed the top tour agency in London and Google displayed the following results:

These star rating provide a great way to be noticed. However they will also publicise a poor online reputation.

You would be far more likely to select ‘Evan Evans Tours‘ over ‘Euro Creative Tours‘ based upon the number of reviews in Google.

In our example search, business listings are shown even above text-based organic listings along with the ratings and reviews for each business.

Your reviews may be the first thing a potential customer sees about you.

Most online rating platforms including Google Maps, TripAdvisor, or Yelp allow anyone to leave a review.

Your business can be reviewed online even if it’s not listed with the website and there’s been no prior communication to you..

Travel booking sites such as TripAdvisor, Booking.com or Expedia can have an outsized impact on your business.

TripAdvisor is a good case in point, and we have covered this in detail in our Complete Guide to TripAdvisor for Travel Businesses in 2019.

TripAdvisor is among the most trusted source of information for travellers, and it has an unmatched library of content about almost all holiday destinations.

The site is visited by more than 500 million users each month and is estimated to influence nearly 10% of the global tourism industry.

It is far too important to be ignored.

Travellers pay close attention to what past customers have to say about your business.

It’s hard to imagine a purchase of any service with reviews such as these…

Or…

It’s natural to get at least some bad reviews as you just can’t please everyone! The more high-end your product, the higher your customer’s expectations will be.

But how you respond to the complaint can be especially important to managing your online reputation.

With a proactive approach, you can mitigate the impact of the negative reviews which your business gets.

Online Reputation Management

Online Reputation Management refers to the practice of managing the customer’s perception of your brand, with the goal of showing your brand in a positive light and minimising the impact of negative opinion.

ORM can be considered a part of PR or Marketing, with online reviews, blogs and comments playing the role that brochures, flyers, and banners once did.

Online reputation management consists of several steps:

Audit Your Online Reputation

Your first step is to conduct an in-depth audit of the customer reviews and ratings which your past customers have left on popular online platforms.

An audit will help you in identifying the issues which are bothering your customers and allow you to make steps to action change.

Work on ALL Major Review Sites

In today’s digital world, anyone can list your business on popular business directories or listing sites, and you need to claim your business as soon as possible.

List your business on sites such as:

Respond to ALL Bad Reviews

Online users today expect a response to a negative review quickly.

Not replying to bad reviews shows your brand as insensitive to  your customer’s feedback.

24% of users who have contacted a brand on social media, expect a reply within 30 Minutes, regardless of when the contact was made.

57% expect the same response time at night and on weekends as during normal business hours! (source: www.convinceandconvert.com/social-media-research/42-percent-of-consumers-complaining-in-social-media-expect-60-minute-response-time)

However, a bad review, dealt with well, can be more beneficial than a positive review.

Many brands have successfully improved their online reputation by engaging with their users on social media platforms.

Answering the points raised and highlighting the steps made to improve the business as a result of the feedback, show potential customers that your business has improved since the poor review was left.

Use Online Monitoring Tools

Due to the high number of sites which allow customers to review a business, it may become quite challenging to monitor your reputation manually, especially without a dedicated resource in your team/business.

Thankfully, there are several ‘listening’ tools available to marketers which make the task of monitoring your online reputation easy.

These monitor when someone mentions your brand online as these tools allow you to monitor dozens of review sites simultaneously.

You can choose a listening tool from several available ones such as:

Conclusion

The rapid rise of online media has made it easier for anyone to review a business online.

Businesses can no longer remain bystander and need to pro-actively manage their online reputations.

This is especially important for travel brands as a vast majority of buyers say that online reviews and ratings of a travel brand play an important role in their booking decisions.

In this article, we have highlighted the importance of online reputation management and have also included some tips along with some tools which will help you manage the online reputation of your travel brand.

10 Web-Design Tips for Travel Businesses

Travel websites rely on their design, imagery, and vivid copy to convert visitors into customers.

Much has been written about the importance of engaging copy for a travel brand, but the overall design and user-experience of a travel site is often the deciding factor for a customer.

A well-designed website inspires trust from your visitors and is directly correlated to the credibility of your site.

People will book the holidays you are selling, only if they trust your brand and your website.

Web design is often a crucial factor for determining the trustworthiness and credibility of your site.

Studies suggest that almost 94% of people mistrust websites due to poor design.

Travel sites come in all shapes and sizes, and there is no one size fits all approach when it comes to web design.

It’s understood that the needs of a travel site promoting a city, or a country are going to be vastly different from those of a website selling cruise packages or offering hotel bookings.

It’s quite challenging to identify the right design elements for a travel website as it largely depends on the businesses products and target audience.

There are some crucial elements which are often associated with travel sites, such as:

  • Information about highlights at a destination (local attractions)
  • High-quality photos
  • Hotel recommendations
  • Information necessary for travelling such as maps, public transportation info and guides
  • Tips related to the local language, culture, and etiquettes
  • A summary of the destination with a list of all popular tourist attractions

Almost all travel websites have some or all the design elements listed above.

In addition to these items, we have identified some intangible factors which are a must-have for any travel site.

So, let’s see what the crucial elements are for designing a stellar travel website.

Responsive Design

In today’s world of multiple connected devices, consumers are spending more and more time on smartphones, and mobile devices play an increasingly important role in the process of booking travel packages.

Most travellers today use their smartphones, and tablets for browsing destinations, comparing various tour packages and even for booking the package.

It’s not uncommon to come across travel brands which don’t have responsive sites, which means that browsing on a mobile device is much more complicated.

If you don’t have a responsive website which can serve the same information across multiple devices in an aesthetically pleasing manner, then you are at risk of losing out customers to your competitors.

Visit Stockholm is the official site of the city of Stockholm which has done a great job of designing a mobile-optimised website.

The above image shows how their site looks on a typical desktop.

The picture below is a screenshot taken from a mobile which shows their mobile site.

As you can see, they have listed 4 areas covering Dining, Recreation, Guides, and Events at the top section of each version of their site.

After this comes some articles covering things to do in Stockholm. The site is responding to the dimensions of the device to serve content in a logical order.

Several other travel brands have similar responsive websites which are optimised for mobile users.

Use a Content Management System (CMS)

No modern travel brand can maintain an online presence without using some form of Content Management System.

It’s a good idea to build your website using an open-source content management system (CMS), such as WordPress, for several reasons.

A content management system gives you greater control over all the aspects of your website. You can edit, or modify any page, article or post on the site without any help from a website designer.

Content management systems also allow you to easily integrate visual and graphic content such as photos and videos without coding.

CMS’ like WordPress also have a vast library of both free and paid plugins which can automate any task you want. This allows you to take advantage of the work of

High-Resolution Photos and Videos

Travel brands have long known the power of high-quality images which can provide a glimpse into the experience which a traveller may have by booking a tour package or visiting a destination.

Even before the era of modern technology, most travel companies used high quality and enticing images in their marketing brochures.

Modern-day technologies have opened new avenues for travel brands as now it’s possible to use images along with videos.

Soon, prospective travellers will be able to experience their destination virtually before embarking on a journey with the help of new technologies such as virtual and augmented reality.

High-resolution images and videos are an essential part of any well-designed travel site as they offer a glimpse of the experience and are often the main selling point of any tour package.

Visit Brasil, the official tourism site of Brazil is an excellent example of how to use high-resolution photos for inspiring travellers to visit.

Brazil offers some of the best attractions for tourists including Amazon Rainforests, Beaches on the Atlantic, mountain ranges etc.

Though we must not forget that Brazil is a vast country and a tourist is often confused when it comes to choosing one tourist attraction in the country over another.

Visit Brasil welcomes visitors with a beautiful image on their homepage as displayed below:

As you can see the above picture is accompanied with a prominent call to action and a visitor can get more information about Serra da Canastra by clicking on the ‘Read’ button below the main call to action.

You will come across several smaller images when you scroll down the page. These provide a glimpse into various places of interest within the country.

In the above image, this site combines the power of words with striking images in a beautiful way.

The pictures of different destinations are accompanied by small copy along with the duration and number of destinations.

Above image covers some more destinations and gives visitors the option to discover all destinations within Brazil by clicking on “See all destinations” button.

Consistent Branding

Many small travel brands make the mistake of overlooking the importance of cohesive branding.

Today a brand must maintain contact with a customer across several channels and marketing mediums including, social media profiles, email newsletters, websites, and landing pages.

You need to ensure that your brand has consistent branding across all customer touch-points.

This will make your brand appear professional and will also allow customers to quickly identify your business without effort.

Easy Navigation

Today’s consumers want to purchase with minimal effort, and this has put minimal design with ease of navigation back at the centre of the web design industry.

Travel brands need to be especially careful when it comes to website navigation as even a few unnecessary clicks may push your customers away from you.

Several travel sites have perfected their design and have become quite successful by using an easy to navigate web interface.  TripAdvisor is an excellent example of a travel brand using easy navigation.

For more information, you may read our earlier TripAdvisor Review, which discusses all the aspects of this hugely popular travel planning site.

TripAdvisor homepage as displayed in the above image has an easy to navigate interface allowing you to research hotels, things to do, restaurants, flights, holiday rentals, and cruises related to the destination of your choice.

All you need to do is to select the destination which you want to visit by clicking on the ‘Where to?’ button displayed on the homepage, and the site will give you all relevant information for your destination.

We have selected Istanbul in Turkey for our small test, and this is what TripAdvisor serves us:

As you can see from the above images, a visitor to TripAdvisor can browse tons of information about a destination by just selecting the destination.

TripAdvisor allows you to research hotels, restaurants, food tours, popular tourist attractions in a city by only a few clicks.

Many travellers know that TripAdvisor is one of the most comprehensive travel sites out there, but few know that they are mostly successful due to their website design.

Use Interactive Maps and Guides

Tourists prefer interactive maps and guides over old 2-d maps, which require a lot of effort to navigate through a city or destination.

Modern technological innovations allow travel brands to easily integrate interactive maps and guides which provide much more information to travellers than the plain paper-based maps and guides of yesterday.

Easy and Secure Booking System

The booking system also plays a crucial role in the success of any travel site as a difficult to navigate booking system is often the main reason for abandoned carts.

Most e-commerce sites have consciously made their booking process easy over the last couple of years, and travel sites are no exception to this trend.

Booking.com is a prime example of how a travel brand can build an easy and secure booking system.

Here is a screenshot of their homepage:

You will be asked to select a location along with your check-in and check-out dates. We have chosen Istanbul again to compare how this site works.

Here is what it shows once we input the destination along with the dates:

You also have the option to filter the hotels based on several filters such as your budget; breakfast included, book without credit card, apartments, hotels, star rating, distance from city, centre, fun things to do etc. as shown in the image below:

Booking.com makes the process of booking your hotel quite easy by having a well-designed booking system which allows you to get the best deals with minimal effort.

Planning Tools

Several travel brands have incorporated planning tools such as calendars, maps, into their design, and this has ensured their popularity among travellers.

TripAdvisor is primarily a site offering travel planning services, although they are known mainly as a review site focused on travel brands.

A person is going to come across TripAdvisor at several stages of their travel planning as most people read reviews of hotels, check flights, local attractions and best possible time to visit a destination through TripAdvisor.

Destination Information

Almost all the sites discussed above offer information about destinations which is sought by nearly every traveller before embarking on a journey.

Official tourism promotion sites such as Visit Brasil, review or travel planning websites such as TripAdvisor, or booking sites such as Booking.com all provide valuable information about destinations.

This is also the secret behind the success of these sites as a traveller often buys their flight tickets or book their hotel through the website which has provided him information about the destination.

By providing information about destinations free of cost, these sites are essentially increasing their revenue and profits.

Call-to-Action

Call to actions motivates users to take advantage of exclusive deals and are often the deciding factor due to the psychological effect which they have on a person while he is making a purchase.

You can significantly boost your conversion rate by incorporating call to actions in your website’s design at appropriate places.

7 Digital Marketing Mistakes Travel Businesses Need to Avoid

More and more travel businesses are adopting digital channels for effective delivery of their marketing messages.

In the world of digital marketing, it’s often challenging to separate effective and ineffective tactics.

What may work for one brand may prove completely inefficient for another.

Although there are some marketing mistakes which are common in the travel industry, in this article, we will discuss 7 digital marketing mistakes which travel businesses need to avoid.

1) Targeting the Wrong Audience

Targeting the right audience is the foundation of any successful marketing campaign.

Many campaigns fail because marketers are targeting the wrong audience or are unaware of exactly who their target audience is.

There’s a few obvious examples out there:

In travel, you not only have to reach the right audience, but you also must deliver the right message at the right time.

Travel is a seasonal business, where demand fluctuates and a destination or tour package may be popular only for few months in a year.

So, as a travel business, you need to consider all the factors which will affect the purchasing decision and use this to serve ads at the appropriate time.

2) Overlooking Social Media

Social Media has transformed travel to such an extent that travel is almost unrecognisable if we compare the landscape to a decade ago.

Many travel businesses still overlook the importance of Social Media and fail to take advantage of this vastly powerful marketing medium.

Social Media offers a platform to reach a wide range of audience which may be interested in your product.

Source: Business Insider

Social is a marketing channel where small business can compete easily with their large counterparts as social media tactics are easy to implement and are effective for all types of businesses irrespective of their size.

Organic reach of social media ads is declining as all major social media networks, including Facebook, Twitter, and Instagram have changed their algorithms to place more importance on content from friends and families in the news-feeds of their users.

There are still ways to benefit from social media as the viral or network effect, which made social media platforms ideal for marketers in the first place is still relevant to marketers in 2019.

Research suggests that large travel booking sites are used by just a fifth of travellers. This means that small travel businesses can gain tremendously by adopting a customer-centric social media strategy.

Social media is an excellent way to resolve customer queries, as customers spend 20-40% money on their holiday when companies engage and respond to messages over social media.

3) Personalise

Personalisation has been the buzzword in marketing circles for years.

The travel industry has slowly realised the value of delivering a personalised experience to their potential customers across all devices and marketing channels.

According to a survey conducted by Amadeus group, a leading provider of technology to travel and hospitality businesses, 86% of travellers like or value personalised offers.

Travellers want all travel options to be centralised, personalised and delivered across all their devices.

That’s not too much to ask, is it?

Another survey by HubSpot reveals that personalised call-to-actions performs +202% better than a basic call to actions.

Marketing experts recommend to use bespoke landing pages, bespoke call-to-actions and bespoke content to deliver a personalised recommendation.

A travel business can gain a significant advantage over their customers by adopting an individualised approach to digital marketing.

There’s a real opportunity to be an industry leader, without breaking the bank!

Personalisation is much more than using the first name of a person and is misunderstood by even veteran marketers.

To effectively re-market you’ll need to improve your database.

You need a person’s name, gender, age, along with information about their last visited cities, interests, hobbies, places they want to visit, and the type of travel experience they crave to make a truly personalised travel recommendation.

Once you can understand the motive for travel of potential customers it becomes quite easy to create a personalised digital marketing strategy.

Your business will do much better if you understand your customer’s travel goals and then use this information to craft a personalised sales experience for them.

Tapping into their emotions becomes key to an effective sale!

4) Selling Services Instead of Experiences

Most travel businesses are still selling services or destinations, whereas travellers are increasingly interested in ‘authentic’ experiences.

A recent survey conducted by Travel technology provider Likewhere, found that experiences are key to engaging potential customers.

The modern traveller is more interested in having a memorable experience than a tour package or a destination.

The survey mentioned above discovered that 63% of travellers consider local experiences very important, while only 3% said that local experiences are not important at all.

Most big travel brands have adapted to the changing scenario and are moving towards selling unique local experiences.

Millennials are particularly interested in experiences, and this is the fastest-growing target audience. Millennials also travel more than any previous generation.

A staggering 86% of millennials travel specifically to experience a new culture.

They are also more likely to make their travel plans based on the fact that whether they can share travel experience on their social media profiles.

You need to start selling experiences and drop the dated approach of selling tour packages.

Focus on the why!

5) Inability to Measure Results

Many travel businesses lack the skills, tool, and knowledge to measure the results of marketing campaigns.

This often results in wasteful spending and may defeat the whole purpose of investing in marketing.

The key to measuring a campaign is to have a specific objective which you want to achieve.

Once you have a defined set of marketing goals, you can identify which metrics you need to track beforehand.

KPI metrics will differ depending on the nature of your marketing campaign; it’s objectives and the marketing channels used.

However, it is important to have a feedback loop and regularly review performance:

Measuring the effectiveness of social media marketing campaigns is especially hard as there is little correlation between likes, shares, tweets, and revenue of a travel website.

Not all people who like your Facebook Page may end up buying from you.

So, always define clear goals before launching a marketing campaign and know which actions constitute an engaged visitor.

Tracking this well help you to understand the effectiveness of your marketing campaign!

6) Lack of Engaging Content

Content is the backbone of every marketing campaign. This is especially true in the case of travel businesses.

Many travel businesses have dull and un-engaging content. This results in lacklustre performance and is often a big turnoff for a vast number of customers.

Travellers are looking for information about the type of experience they will get, and by utilising engaging content, you can convert a website visitor into a customer.

You must also be mindful of the fact that the human brain more easily processes visual content, and it’s a good idea to use images, and video in your overall marketing mix.

More and more people prefer video-based content over text as it’s easier to consume, removing the need to read through extensive copy.

There are several examples of brands and destinations using video to capture the attention of a traveller who is searching for travel inspiration.

You can have a look at this video made by Iceland’s Official Tourism Promotion site which starts with a breath-taking image and does a beautiful job of engaging viewers using imagery, social proof, and copy.

Many travel brands have also utilised the power of user-generated content, which has become an integral part of any well-designed travel marketing strategy over the last few years. User-generated content is trusted by consumers as it’s considered more authentic.

User-generated content can also be considered as one of the most potent forms of ‘word of mouth’ marketing.

Nothing is as powerful as a happy customer sharing their own positive experience with their friends and family.

You can also use user-generated content more creatively by combining it with other marketing channels.

Norwegian Cruise Line’s popular hashtag #cruisenorwegian is an excellent example of creativity combined with user-generated content.

This hit hashtag has been shared more than 44,000 times on Instagram by customers and fans of Norwegian Cruise Line.

Users share their own experience along with images and videos of their travels with their followers leading to free publicity for Norwegian Cruise Line.

All Norwegian had to do was provide its customers with excellent customer service along with refreshing travel experience, and without spending a penny, thousands have shared their own experience using this hashtag.

7) Insufficient Budget

Lack of sufficient budget is perhaps the most common mistake committed by small travel businesses.

Large travel brands have dedicated marketing budgets along with separate marketing departments which plan, execute, and monitor digital marketing campaigns.

While smaller travel brands are often on a shoestring and lack the financial resources required for running a serious marketing campaign, often they underestimate the budget needed for a multi-channel digital marketing campaign.

This leads to a situation where the marketing campaign must be stopped before achieving it’s objective due to a lack of funds.

You must carefully study the budget required for your marketing campaign and plan accordingly.

It’s a good idea to run a smaller campaign with targeted objectives if you have a low budget.

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